Terms of Service

Using SanookCar's services means you accept all terms listed on this page.

SanookCar provides taxi and car hire with driver services across Thailand.

We reserve the right to change, introduce or cancel service terms at any time, with notice before the changes take effect.

Book by phone, LINE, Facebook or our online form.

Your booking is confirmed once the price and service details have been agreed.

Advance bookings may require a deposit to confirm the booking. The balance is paid when you use the service.

Payment can be made in cash, by bank transfer or through another agreed method.

Customers may cancel their booking but must give at least 24 hours' notice before the agreed pickup time.

Cancel at least 24 hours ahead to request a full deposit refund.

Cancellation within 24 hours of the agreed pickup may incur a partial charge or forfeiture of your deposit.

If we cannot provide the service due to force majeure, we will refund your deposit in full.

We will provide service with care and high standards for your comfort and safety.

Our drivers hold valid driving licences, have experience and receive safety training.

Every vehicle has passenger insurance and undergoes regular safety checks.

We are not responsible for damage caused by force majeure, such as accidents caused by other drivers, weather or circumstances beyond our control.

Our liability is limited to the amount paid for the relevant service.

We are not responsible for indirect or other damage that is not directly related to providing the service.

Customers are responsible for their personal belongings during the journey.

We are not responsible for damage caused by the actions of customers or other passengers.

Customers must provide accurate, complete booking details, including pickup and drop-off points, date, time and passenger count.

Customers must be at the meeting point at the agreed time. Arriving more than 30 minutes late may incur an additional fee.

Smoking, drinking alcohol and inappropriate behaviour are prohibited in the vehicle.

Customers must comply with traffic rules and applicable laws.

These Terms of Service are governed by the laws of Thailand.

Any dispute is subject to the jurisdiction of Khon Kaen Provincial Court.

We reserve the right to amend the service terms at any time, with an announcement before changes take effect.

For questions about our Terms of Service, call 095-221-5764 or LINE @sanookcar.