Privacy Policy

Last updated: 6 October 2026

SanookCar ("we", "our") respects your privacy. This Privacy Policy explains how we collect, use, retain and protect your personal information when you use our website https://www.taxiubr.comand our services

By accessing or using our website, you accept this privacy policy. If you disagree with any provision, please do not use our website.

1. Information We Collect

1.1 Information You Provide Directly

When you use our services, we may collect the following personal information:

  • Contact information: First name, surname, phone number, email and address.
  • Service booking information: Pickup and drop-off locations, date and time, passenger count and payment information.
  • Communication information: Messages sent through LINE, Facebook, WhatsApp or other channels
  • Other information: Additional information you voluntarily provide

1.2 Information collected automatically

When you visit our website, we may automatically collect the following information:

  • Device information: Device type, operating system and web browser.
  • Usage information: Pages visited, time spent on each page and links clicked.
  • Network information: IP address and internet service provider information
  • Cookies and tracking technologies: See details in section 5

2. How We Collect Information

We collect your information through the following channels:

  • When you contact us by phone, LINE, Facebook or other channels
  • When you visit and use our website
  • When you provide information through a contact form or communication channel
  • through cookies and tracking technologies when you visit the website.
  • From third-party providers such as Google Analytics

3. Purposes of Data Use

We use your information for the following purposes:

3.1 Service Provision

  • Process and manage taxi and car hire bookings
  • Contact you about bookings and service arrangements
  • Provide the vehicle and services you request
  • Provide information about our services.

3.2 Service improvement

  • Analyse and improve the user experience.
  • Develop and improve our website and services
  • Conduct research and data analysis

3.3 Communication and marketing

  • Send promotions or service news with your consent.
  • Respond to your questions and requests.
  • Send important service notifications.

3.4 Legal Compliance

  • Comply with applicable laws and regulations
  • Prevent and investigate fraud or illegal activity
  • Protect our rights and safety and those of other users

4. Information Sharing

We do not sell your personal information to third parties. However, we may share it in the following circumstances:

4.1 Third-party service providers

We may use third-party providers to help operate our business, such as:

  • Analytics providers: Google Analytics for website usage analysis
  • Hosting providers: Firebase Hosting for storing and serving the website
  • Communication providers: LINE, Facebook and WhatsApp for customer communication

Note: These providers are responsible for securing your information and using it according to their own privacy policies.

4.2 Legal Requirements

We may disclose your information when necessary to:

  • Comply with laws, regulations or court orders
  • Protect our rights, property and safety, and those of others
  • Detect fraud or breaches of our Terms of Use.

4.3 Business and Organizational Changes

If we merge, are acquired or sell some or all of our assets, your information may be transferred as part of that transaction.

5. Cookies and Related Technologies

5.1 What are cookies?

Cookies are small text files stored on your device by a website to recognise you and improve your browsing experience.

5.2 Types of Cookies We Use

5.2.1 Essential cookies

These cookies are necessary for the website to work, including:

  • Remember your privacy settings, such as cookie consent.
  • Keep the website secure
  • Enable you to use website features

Duration: These cookies remain stored until you delete them.

5.2.2 Analytics Cookies

We use Google Analytics to:

  • Understand how visitors access and use our website.
  • Improve website performance and content.
  • Collect statistical usage information

More information: Read the Google Analytics privacy policy at https://policies.google.com/privacy

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. here

5.3 Managing cookies

You can control and manage cookies through your browser settings:

  • Google Chrome: Settings → Privacy and security → Cookies
  • Mozilla Firefox: Options → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Microsoft Edge: Settings → Cookies and site permissions

Note: Disabling cookies may affect some website functions.

6. Data Security

We are committed to protecting your personal information with appropriate security measures:

  • Encryption: We use HTTPS (SSL/TLS) to encrypt information during transmission.
  • Access controls: Restrict data access to employees who need it.
  • Regular checks: Regularly check and update security systems
  • Data backups: Back up data regularly

Warning: However, no method of transmitting information over the internet or storing it electronically is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary for the purposes described in this policy:

  • Booking information: Retained for 2 years from the service date.
  • Contact information: Retained until you request deletion
  • Website usage information: Retained for the period set by the analytics provider.
  • Information required by law: Retained as required by law

When information is no longer needed, we securely delete or destroy it in line with industry standards.

8. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and international standards, you have the following rights:

8.1 Right of Access

You have the right to request access to personal information we hold about you.

8.2 Right to Rectification

You have the right to request correction or updating of inaccurate or incomplete personal information.

8.3 Right to Erasure

You have the right to request deletion of your personal information when:

  • The information is no longer needed for its original purpose.
  • You withdraw consent, where processing is based on consent.
  • The information was processed unlawfully.

8.4 Right to Restrict Processing

You have the right to ask us to stop or restrict processing your data in certain circumstances.

8.5 Right to Data Portability

You have the right to receive your personal data in a usable, transferable format.

8.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time.

How to Exercise Your Rights

To exercise any of the rights above, contact us using the channels in Section 11. We will process your request within 30 business days, with an extension where appropriate.

9. Links to Other Websites

Our website may link to websites we do not control. We are not responsible for their content, privacy policies or practices.

We recommend reading the privacy policy of any website you visit through links on our site.

10. Policy Changes

We may update this privacy policy occasionally to reflect changes in our practices, technology or legal requirements.

When significant changes occur, we will notify you by:

  • Display a notice on the website
  • Update the 'Last updated' date at the top of this page
  • Send an email notification (if we have your email and a major change occurs)

Continued use: Continuing to use our website or services after changes means you accept the revised policy.

11. Contact Us

If you have questions, concerns or wish to exercise any rights under this privacy policy, contact us through the following channels:

SanookCar

For personal information requests

When you contact us with a personal information request, we may ask for additional information to verify your identity before processing it, for your own security.